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Delta CEO Ed Bastian said last week the outage had cost the airline $500 million, adding that it plans to take legal action to get compensation from the cybersecurity firm.
Delta claims that it faced over 2,200 flight cancellations on July 19 alone, with more than 6,000 flights canceled since then. The airline is now dealing with over 176,000 refund or reimbursement requests. The estimated cost of the outages could reach as high as $500 million.
What CrowdStrike said in its letter
As per the report, CrowdStrike reiterated its apology to the airline operator. However, in a letter from an external lawyer, the company said that it is “highly disappointed by Delta’s suggestion that CrowdStrike acted inappropriately and strongly rejects any allegation that it was grossly negligent or committed misconduct.”
The letter stated that “any liability by CrowdStrike is contractually capped at an amount in the single-digit millions.”
“Additionally, CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response,” the letter added.
The CrowdStrike letter further added that if Delta files suit, it will need to answer “why Delta’s competitors, facing similar challenges, all restored operations much faster” and “why Delta turned down free onsite help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta.”
The Reuters report quotes a CrowdStrike spokesperson who said “public posturing about potentially bringing a meritless lawsuit against CrowdStrike as a long-time partner is not constructive to any party. We hope that Delta will agree to work cooperatively to find a resolution.”
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